Warranty Overview
UdaTek guarantees our products are of the highest quality, with a strict quality control process from raw material to finish. We offer warranty coverage for material and manufacturing defects to original purchasers.
Warranty Terms
Sub-category | Return Window | Exchange Window | Warranty Term | Notes |
Modules | ||||
1/2/4G Modules | 7 days | 15 days | 5 years | Custom Return&Exchange Window Unavailable |
10/25/40/100G Modules | 7 days | 15 days | 5 years | Custom Return&Exchange Window Unavailable |
200/400/800G Modules & Cables | 7 days | 15 days | 5 years | Custom Return&Exchange Window Unavailable |
10G X2 10G XENPAK GBIC/1*9 Modules 3G SDI Modules Transceiver adapter | 7 days | 15 days | 1 years | Custom Return&Exchange Window Unavailable |
DAC/AOC/AEC Cables | ||||
100G DAC/AOC 50/56G DAC/AOC 25G DAC/AOC 10G DAC/AOC 1G DAC/AOC | 7 days | 15 days | 3 years | Custom Return&Exchange Window Unavailable |
Optical Transmission | ||||
25G CDWM/DWDM SFP28 10G CWDM/DWDM SFP+ 1G CWDM/DWDM SFP | 7 days | 15 days | 3 years | Custom Return&Exchange Window Unavailable |
PoE Switches | ||||
1G PoE+ Switches 2.5/5G PoE+ Switches 10G PoE+ Switches PoE Extender PoE Injector PoE Spliter | 7 days | 15 days | 3 years | Custom Return&Exchange Window Unavailable |
Industrial Ethernet Switches | ||||
Unmanaged industrial Switches L2 Managed industrial Switches L3 Managed industrial Switches | 7 days | 15 days | 5 years | Custom Return&Exchange Window Unavailable |
Industrial DIN Power Adapter Intelligent Control Box Industrial Router Buckle | 7 days | 15 days | 1 years | Custom Return&Exchange Window Unavailable |
PON Networks | ||||
GPON&EPON OLT | Unavailable | Unavailable | 3 years | Custom Return&Exchange Window |
GPON&EPON ONT/ONU PON Transceivers | Unavailable | Unavailable | 1 years | Custom Return&Exchange Window Unavailable |
Media Converter | ||||
Serial Media Converter Copper to Fiber Media Converter Fiber to Fiber Media Converter | 7 days | 15 days | 2 years | Custom Return&Exchange Window Unavailable |
Industrial Media Converter | 7 days | 15 days | 3 years | Custom Return&Exchange Window Unavailable |
Media Converter Chassis | Unavailable | Unavailable | 1 years |
|
Mux Demux& OADM | ||||
DWDM Mux Demux CWDM Mux Demux DWDM/CWDM OADM | 7 days | 15 days | 2 years | Custom Return&Exchange Window Unavailable |
Wireless Access Network | ||||
Wireless Access Controllers Wireless Access Points Wireless Bridge Wi-Fi Routers | 7 days | 15 days | 2 years | Custom Return&Exchange Window Unavailable |
5G Industrial Router 4G industrial Router | 7 days | 15 days | 5 years | Custom Return&Exchange Window Unavailable |
Warranty Limitations
Free warranty items
During the warranty term, Udatek’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay forwe will pay for the freight of the returning repaired items to customers for the warranty products.
Free warranty exclusions
1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
5. Please note that customized products may only change or cancel an order for Product(s) up until the time we begin manufacturing the products unless approved.
If you have any questions about our product, please contact us at support@udatek.com
FAQ
Q: Do I have to pay the shipping cost for the repair products?
A: During the warranty term, we will repair your products that meet our warranty items for free, and we will pay for the freight of the returning repaired items to customers for the warranty products.
Q: What events, activities, or actions invalidate my free warranty?
A:
1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification, and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding, or human negligence.
4. Damage caused by an improper operation of equipment shells, power supplies, etc. during use.
Q: What if my product warranty expires when I send it back for repair?
A: We calculate the warranty term according to the time you submit the RMA. As long as you submit the application within the warranty term and send it back as specified, it is considered to be within the warranty term.
